Booking Conditions & General Information
Bermuda Island Holidays is a trading name of Proofgolden Ltd, a licensed and fully
bonded UK Tour Operator (ABTA V240X/ATOL2718). All holidays sold are subject to
the following conditions which comply with the Tour Operators Code of Conduct. When
you have booked your holiday and we have issued a confirmation, a contract exists
between us. All holidays are offered subject to availability.
The Contract
These booking conditions shall form the contract between Proofgolden Limited and
the client. When a booking is made, the ‘lead name' on the booking guarantees that
he or she is aged 21 years or over and has the authority to accept and does accept
on behalf of the travelling party the terms of these booking conditions. No contract
shall exist until such time as Proofgolden Limited have received full payment and
has signified its acceptance of the booking by issuing and sending a confirmation
either by e-mail or post. On receipt of this written confirmation, it is essential
that you check the details on the invoice carefully and advise us immediately of
any errors and/or omissions. Please ensure that all names are shown exactly as written
in each passenger's passport. Any dispute arising over our contract will be dealt
with under English Law in a court in your area of residence within the UK.
Payment
A deposit of £150 per person is required when making your booking. Final payment
must be received at least 8 weeks prior to departure. If we do not receive the balance
by the due date we will treat the booking as cancelled by you and you agree to pay
the cancellation charges as described in the Cancellations/Refunds section. Any
monies paid by the customer to an agent is, at all times held on behalf of Proofgolden
Limited. We can accept cheques, made payable to Proofgolden Limited (except for
bookings within 14 days of departure), credit or debit cards. A 2% charge will be
added if payment is made by credit card. If the card is in a name other than the
traveller, we will require written or faxed authorisation from the card holder,
including a photocopy of both sides of the card itself, before any documentation
can be released. Any fraudulent use of credit cards will be reported to the police.
Holiday price
All our prices are quoted in £'s sterling (GBP). The prices on our website, and
in supplementary promotional material, are guide prices only to help you with budgeting
before either completing the online enquiry form or calling our reservation centre.
We will give you an exact price quote at the time of booking and once you have accepted
this and a booking has been made and confirmed, The price shown on your invoice
is guaranteed against any fuel or currency fluctuations. The only additional charges
we can pass on to you are those which may result from Government action, such as
increased VAT levels or increases to Passenger duty (currently £40pp for economy
passengers and £80pp for premium cabin passengers).
Changes or cancellations by you:
Changes
If you wish to change your booking after the confirmation invoice has been issued,
the person who originally made & paid for the booking should contact us and we will
try to meet the request. All changes are strictly subject to availability at the
time of request. Any change to your booking within 30 days of departure will incur
the full cancellation charges listed below. If we are able to make the change requested,
you agree to pay us a non-refundable administration fee of £50 per person, plus
any additional charges imposed by our suppliers.
Important notes:
We cannot be held responsible for any portion of your holiday that is not arranged
by Proofgolden Limited. Should you need to change elements of your Proofgolden Ltd
arrangements, the relevant administration fee or cancellation charges will apply.
Many suppliers do not permit us to change names or travel dates and impose full
cancellation charges. We will pass these on to you in addition to our administration
charge, where applicable. Some accommodation types, particularly self-catering,
cruise ship cabins and hotel rooms with reductions for 3+ people, are priced according
to the number of occupants. If fewer people travel than originally booked there
will be extra charges to pay which will be advised to you when you make the changes.
Cancellations/refunds
If you or any member of your party wishes to cancel your booking once a confirmation
invoice has been issued, the person who made & paid for the booking must notify
us in writing either directly to Proofgolden Limited or through your agent. The
cancellation charges you will be required to pay will be calculated from the date
we receive written notification. Please note we cannot refund deposits or amendment
fees.
We strongly recommend that you take out the full travel insurance, to include cancellation
cover due to medical reasons. As we incur costs from the time you make your booking,
you agree that if you cancel your booking, you will compensate us for our expenses
and losses as per the table shown below.
Our cancellation charges increase the closer to your confirmed departure date your
written cancellation is received at our offices. This is because there is a reduced
opportunity for us to re-sell your holiday as we near departure date.
These charges will always apply unless the Foreign Office specifically advises against
travel to the country in question.
If we have to change or cancel your holiday
We will do our utmost to deliver your holiday as booked. As we plan the arrangements
many months in advance we may occasionally have to make changes and reserve the
right to do this at any time.
Significant change
If we make a significant change, we will do so as soon as reasonably possible. If
the reasons for the change are within our control, we will pay you compensation
and you will have one of three options:
- To accept the alternative arrangement or change to your holiday
- To take a substitute holiday of equivalent or superior quality if we are able to
offer you such substitute, and paying or receiving a refund for any price difference
- To cancel your holiday and receive a refund of all monies paid by you.
Significant changes include, but are not limited to, changes involving:
- Your destination area
- A change of accommodation (except tours & cruises) to a lower star grading
Force Majeure
Force Majeure is any circumstance or situation which are due to unusual or unforeseeable
circumstances which are beyond the control of Proofgolden Limited, which could not
have been avoided even if all due care or all reasonable measures had been taken.
Such incidents could be, but are not limited to:
- War or threat of war
- Riots or terrorist activity
- Industrial disputes
- National or nuclear disasters
- Fire
- Bad weather conditions, or impending bad weather conditions.
- Cancellation or changes of airline/train schedules, cruise ship and escorted tour
itineraries where these occur due to circumstances beyond our control or are altered
for your safety.
- Technical problems affecting transportation where these are beyond our control and
the control of our suppliers.
- Any other similar event which is beyond our control and the control of our supplier.
Where your holiday is cancelled due to Force Majeure, compensation may not be available
or appropriate but you will be entitled:
- To take a substitute holiday of equivalent or superior quality if we are able to
offer you such substitute
- To take a substitute holiday of lower quality if we are able to offer you one in
which case we will return to you the difference in price; or
- To have all the monies paid by you refunded.
Your Responsibility
You must ensure that you and the rest of your party have valid un-expired British
or EEC passport with at least 6 months validity from your intended return date.
All passengers regardless of age must have their own passport. If you have the status
of British Citizen then under normal circumstances a visa is not required. If however
you have the status of British Subject or hold another countries passport then you
may need to apply for a visa. REMEMBER IT IS YOUR RESPOSIBILITY TO ENSURE THAT YOU
HAVE CORRECT DOCUMENTATION BEFORE MAKING A RESERVATION. For guidance please refer
to www.bermudatourism.com or call us
on 08705 526 900